Help Desk Technician

Looking to start your IT career with a stable employer that invests in your growth? 

The City of Westminster is seeking a Help Desk Technician to join our Information Technology team. This is a great opportunity for someone early in their career who enjoys problem-solving, technology, and helping people.

Primary Responsibilities:

• Be the first point of contact for City employees needing technical help
• Troubleshoot and resolve basic hardware, software, and network issues
• Set up computers, install software, and support phones, printers, and mobile devices
• Track requests using a help desk ticketing system and escalate when needed
• Assist with user accounts, passwords, and basic network administration
• Train and support users so they feel confident using their technology

Required Skills and Knowledge:

• High school diploma or GED
• 1–2 years of hands-on experience with computers or IT support (school, internships, or entry-level roles welcome)
• Basic knowledge of Windows, Microsoft Office, and common devices
• Strong customer service skills and the ability to explain technical issues clearly
• Willingness to learn, ask questions, and grow your technical skills
• CompTIA A+ or Network+ is a plus—but not required