The City of Bowie is seeking a Technology Specialist to provide frontline technical support to City staff and assist in maintaining a reliable, secure, and user-focused technology environment. This position supports end users across all departments, resolves day-to-day technology issues, and works closely with Systems Administrators to support the City’s network and infrastructure operations. The ideal candidate is customer-focused, technically curious, and enjoys working in a collaborative, fast-paced public service environment.

MINIMUM QUALIFICATIONS:

• Associate’s degree in Computer Technology or a related field
• Three years of related experience may be substituted in lieu of a degree
• Experience providing end-user technical support for Windows operating systems and standard business software

Certain combinations of education, training, and experience may be considered in lieu of the above qualifications.

PREFERRED QUALIFICATIONS:

• Three years of IT support experience, including at least one year supporting Windows operating systems and Microsoft Office applications
• Strong knowledge of Microsoft Windows OS troubleshooting
• Experience installing, configuring, and supporting desktop hardware, printers, and peripherals
• Familiarity with Microsoft Office and Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, and Teams
• Basic understanding of ITIL principles or willingness to learn (ITIL Foundations certification a plus)
• Experience with Active Directory and Windows Server environments
• Knowledge of iOS and City-issued iPhones
• Prior help desk or service desk experience
• Experience writing standard operating procedures and end-user documentation
• Familiarity with IT ticketing or issue tracking systems
• A+ and/or Security+ CE certifications preferred
• Strong customer service and communication skills with the ability to explain technical concepts to non-technical users
• Ability to work independently, manage priorities, and organize work effectively
• Strong analytical and problem-solving skills

• Ability to adapt to new technologies and explain concepts clearly in writing and verbally
• Strong attention to detail and organizational skills
• Ability to work well under pressure and as part of a team
• Flexibility, multitasking ability, and a positive attitude

KEY RESPONSIBILITIES:

• Provide Tier 1 technical support for City staff, including hardware, software, SaaS applications, and mobile devices
• Troubleshoot and resolve issues in person, by phone, or remotely
• Respond to user requests via phone and email and maintain positive working relationships with end users
• Assist with user training and creation of technical documentation
• Maintain, upgrade, and evaluate IT hardware, including coordinating repair or replacement
• Communicate with vendors to order equipment, schedule service, and follow up on support requests
• Assist with basic LAN connectivity troubleshooting
• Participate in on-call rotations and provide support during emergency or after-hours situations as needed
• Must be available for scheduled on-call support (additional compensation provided)
• May be required to travel offsite to resolve issues that cannot be handled remotely
• May be required to work extended hours in support of Emergency Operations Center activities

SALARY: $62,508

EMPLOYEE BENEFITS: The City offers robust medical, dental, vision, life and long-term care insurance; as well as 401(k) with employer match; 457 savings plans. Flexible schedules and telework opportunities available for certain positions.

HOW TO APPLY: All applicants must complete a City of Bowie employment application at

www.cityofbowie.org (click on the “Jobs” button).

APPLICATION DEADLINE: February 13, 2026 by 5:00 p.m.

A proud Equal Opportunity Employer, the City of Bowie is committed to providing a fair and inclusive work environment where all employees are valued and respected. This commitment is a vital part of the City’s organizational culture and values.