Field Service Representative

Job Title: Field Service Representative
Location: Supporting local governments in a designated Maryland district Positions Available: Two

•Lower Shore Regional Role: Serving MML member municipalities across Districts 1 and2, including Talbot, Caroline, Dorchester, Wicomico, Worcester, and Somerset counties

•Western Maryland Regional Role: Serving MML member municipalities across Districts 7and 10, including Allegany, Garrett, and Washington counties

Terms: 8–10 hours weekly, part-time contractor. Pay commensurate with experience.

Position Overview
The Maryland Municipal League is seeking a motivated and service-oriented individual for the part-time role of Field Services Representative. This district assigned position supports approximately 35 local governments, contributing 8–10 hours per week year-round. The Field Services Representative ensures consistent, high-quality service delivery and fosters member engagement across assigned regions.

Key Responsibilities

Member Engagement & Site Visits
•Conduct 3–4 site visits weekly; ensure at least quarterly visits for each assigned localgovernment.
•Assess service needs, address issues, and maintain ongoing relationships with localmembership.
•Provide virtual consultations for urgent member needs.
•Develop, schedule, and manage two annual district membership trainings to supportmember development and engagement.

Reporting & Documentation
•Prepare member reports after each visit and submit weekly summaries to Leaguemanagement.
•Maintain a member profile of each local government.
•Communicate published member stories and photos for distribution.
•Attend weekly virtual team meetings with League management.

Qualifications
•Proficient with Microsoft Office, CRM systems, virtual meeting platforms, and schedulingtools.
•Understand the role of local government and its partners at the county, state and federallevels.
•Strong written/verbal communication and relationship-building skills.
•Strong customer service skills.
•Organized and able to manage multiple assignments independently.
•Demonstrate ability to build and maintain effective working relationships with localgovernment officials, community leaders, and team members.
•Reliable transportation required.
•Commitment to service excellence.
•Ideally located in the region.
•Position is not available to currently employed or elected local municipal officials.

How to Apply
Submit a complete resume and cover letter to [email protected] through May 15th. Position begins July 1st, 2026.